Customer Experience Summit Europe | TBD | London, UK


Featured Past and Present Attendees

Peter Pfohl

Customer Experience Manager

Zurich Insurance Company Ltd.

Kishore Siva

Group Head of Customer Experience & Customer Relations


Barbara Weisz

Head of EMEA Customer Operations


Stephan Dupr

Director Loyalty Marketing Europe

FRHI Hotels & Resorts

Franz Weisenburger

Vice President Customer Experience Design

Deutsche Telekom

Nadia Nonis

Head of Customer Experience

Deutsche Bank Group

Anna-Marie Taylor

Head of Customer Experience & Business Intelligence

Bupa International

Sudesh Jog

Head of Retention and Loyalty Communications


Nicola Bowler

Head of Customer Experience

British Gas

Adrian Smith

VP, Head of Digital Customer Experience


Liz McGuinness

Vice President Global Customer Experience

American Express

Matthias Wollenberg

Vice President Customer Service

Hyundai Motor Europe GmbH

Paul de Laat

Group Customer Insight Director

John Lewis

Harald Boysen

SVP Customer Experience

Allianz Deutschland AG

Maureen Alma Sigliano

Vice President Global Loyalty Development & Customer Experience

Western Union

Jean-Marc Codsi

VP Global Customer Experience

eBay Europe

Clive Peoples

Vice President, Global Customer Marketing, Mobile & Loyalty

Expedia, Inc.

Susan Mary Onians

VP Merchant Loyalty

Visa Europe

Guillaume Peter

Benchmark & Innovation Officer for Customer Experience Management


Christophe Blassiau

Senior Vice President, Customer Experience & CRM

Schneider Electric

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The Customer Experience Summit Europe is a chance to network, learn and engage with your peers on key industry concerns. Take some time out of the office to discuss and tackle the big issues currently affecting your company.

Heed our Call for Speakers if you are interested in speaking at the summit, or Register Now to find out if you qualify for a VIP attendee pass!

For more information about the Customer Experience Summit Europe contact


Here's what our past attendees had to say:

Loved the level of executives at the summit. Excellent connection opportunity with great presentations and networking.

Diane Magers, Office of the Customer, AT&T

Excellent sessions, great networking and I enjoyed the opportunity to meet 1:1 with vendors. The conference organizers were so pleasant and professional.

Amy N. Swanson, Vice President of Marketing, Advocacy and Member Experience, UnitedHealthcare

Excellent. At least a dozen follow-ups already under way.

Craig Coale, Practice Advisor - Customer Experience Business Transformation, Cisco Systems

I had a great time at the event and learned a tremendous amount that I can utilize with the projects that I am associated with. Your event team was a pleasure to work with and very helpful. Looking forward to the next CDM event.

Director of Innovation, Pepsi Co.

An excellent event.

IT Business Partner Aerospace Supply Chain, Rolls-Royce